Shipping policy

Forreva.com is operated by Reva Fashions Private Limited. This Shipping & Payment Policy outlines the terms related to payments, order processing, and delivery.

1. Payment Options

We offer secure and seamless payment methods (all transactions processed in INR ₹):

  • Credit/Debit Cards: Visa, RuPay, MasterCard
  • UPI: Google Pay, PhonePe, BHIM, and other UPI apps
  • Net Banking: Supported by major Indian banks

All payments are processed through secure and trusted payment gateways.

2. Order Processing & Dispatch

  • Orders are processed and dispatched within 48–72 hours (excluding weekends and public holidays).
  • Orders once packed or dispatched cannot be modified or cancelled.

3. Shipping & Delivery

Dispatch Location: Vapi, Gujarat, India

Domestic Shipping (India)

  • Metro Cities: 2–5 business days after dispatch
  • Rest of India: 4–7 business days after dispatch

4. Delivery Disclaimer

Delivery timelines are estimates only and not guaranteed. Delays may occur due to logistics issues, weather conditions, or unforeseen circumstances.

5. Order Tracking

  • Tracking details will be shared via Email and/or WhatsApp once the order is dispatched.
  • Customers can track shipments using the courier partner’s tracking link.

6. Delivery Verification (OTP Security)

To ensure secure delivery, some shipments may require OTP verification:

  • Do not share OTP via phone calls or messages
  • Share OTP only with the delivery agent at the time of receiving the order
  • If OTP is shared before delivery, the order may be marked as delivered

In such cases, Forreva will not be liable for disputes raised after OTP verification.

7. Returns & Exchanges

Returns and exchanges are governed by our separate policy:
👉 Returns, Refunds & Exchange Policy

  • Reverse pickup may not be available in all locations
  • Customers may be required to self-ship returns in certain cases

8. Lost, Damaged, or Non-Delivered Orders

If your order is:

  • Marked as delivered but not received
  • Lost in transit
  • Received in damaged condition

You must contact us within 24 hours of the delivery update.

📧 Email: contact@forreva.com

All cases will be reviewed with the courier partner. Resolution (replacement/refund) will be subject to verification and courier claim approval.

Requests raised after 24 hours may not be eligible due to courier limitations.

9. Policy Agreement

By placing an order on Forreva.com, you agree to this Shipping & Payment Policy.

We reserve the right to update or modify this policy at any time without prior notice.